CK CLAIMS LTD is committed to providing you with a high standard of customer care and  service at all times. Complaints are taken seriously, and in the unlikely event that you have a complaint about the service or advice you have received from us, then we want you to let us know so that we can investigate it.

You can make a complaint:

• in writing
• by fax
• by e-mail
• by telephone
• in person

To help us in dealing with your complaint, please ensure that you include:

• our reference number, if appropriate
• the nature of the complaint
• who you have been dealing with
• how you would like your complaint settled.

On receiving your complaint, we promise within 48 hours to :

• tell you who will be handling your complaint. We will also send you, if you wish, a copy of our internal Complaints Handling Procedure;
• carry out a full investigation into your complaint and seek to resolve it as soon as possible, and within 28 days in any event;
• in the event we are unable to resolve your complaint, we will provide you with details
•  of who to contact if you are still not satisfied.